Technical Customer Service Specialist

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the TDCX with the position of Technical Customer Service Specialist - TDCX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Customer Service Specialist - TDCX below matches your qualifications. Good Luck: D

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast…

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Responds and addresses customers problems in a timely manner utilizing our support system

Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.

Utilizes proprietary and external tools and resources to identify and resolve customers inquiries

Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience

Understands the technical back end and operations of our project

Improves and expands technical knowledge and familiarity with technical issues to better assist customer

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree, Masters Degree in any field.

Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Information :

• Company : TDCX
• Position : Technical Customer Service Specialist
• Location : Malaysia
• Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Customer Service Specialist job info - TDCX Malaysia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Customer Service Specialist job info - TDCX Malaysia in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.