Benefits Advisor with Mandarin Proficiency

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The Benefits Advisor role manages the day-to-day operations and administration of all health, welfare, retirement, and leaves/disability programs across the…

Responsible for: Delivering Benefits support to project employees

Role brief
The Benefits Advisor role manages the day-to-day operations and administration of all health, welfare, retirement, and leaves/disability programs across the globe. This role provides a positive employee experience and delivers exceptional customer service while serving as a first point of contact for benefits-related inquiries.

Core Responsibilities

• Serve as the primary contact for employees regarding questions or concerns related to their local benefits
• Support day-to-day benefit plan operations including enrollment events, updates, terminations, and other program changes
• Assist in managing and administering employee benefits programs such as retirement plans, health, welfare, and wellness programs, and leave of absence and disability policies/programs
• Create and maintain accurate plan information, materials, and tools, including Workday Help articles
• Identify opportunities for program and/or process improvements and communicate to leadership for evaluation
• Participate in regular audits of benefits programs by preparing necessary reports and working with employees, vendors and/or payroll to facilitate corrections, as needed
• Ensure program compliance with local laws and regulations as it relates to government compliance reporting, data privacy and security, and any other local requirements
• Support and administer employee disability and leave management processes, ensuring compliance and coordination with third-party vendors, as required
  Aid in maintaining records of benefit program records adhering to retention and local compliance requirements
• compliance and quality guidelines to ensure correct information is provided for all Workday Help cases
• Escalate high priority cases for immediate intervention by benefits team, payroll and/or vendors
• Ensure timely and accurate processing benefits related invoices; track costs and provide monthly reporting to benefits team
• Effectively meets defined service level agreements (SLAs) on timeliness and quality

Knowledge, Skills and Abilities

• Fluent in English & mandarin (written & verbal) with strong communication skills
• Experience in Workday HCM required
• Sound understanding of international benefits market
• Knowledge of compliance requirements for benefits and leave programs outside of North America
• Strong problem-solving skills, ability to manage conflict and attention to detail
• Passion for delivering a great employee experience

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 26 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or us @Cognizant. Job ID COGNGLOBAL00058923101 Information :

• Company : Cognizant
• Position : Benefits Advisor with Mandarin Proficiency
• Location : Malaysia
• Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Benefits Advisor with Mandarin Proficiency job info - Cognizant Malaysia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Benefits Advisor with Mandarin Proficiency job info - Cognizant Malaysia in 27-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.