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Associate, Partner Success

Concentrix | Kuala Lumpur | MY

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The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client…...

Customer Service/Support

Location Kuala Lumpur, Malaysia

Job Title:

Associate, Partner Success

Job Description

The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.
  • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
  • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
  • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
  • Create talk tracks specifically related to customer health and use predictive data to identify at-risk customers
  • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
  • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
  • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
  • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
  • Manage high volume of customer contacts through phone and email each day
  • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
  • Maintain a high level of CRM hygiene to ensure all relevant data is captured
  • May potentially attend vendor events

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time2024-07-02

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Information :

  • Company : Concentrix
  • Position : Associate, Partner Success
  • Location : Kuala Lumpur
  • Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Associate, Partner Success job info - Concentrix Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Associate, Partner Success job info - Concentrix Kuala Lumpur in 28-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 28-05-2024

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