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Team Leader, Call Center

Trip.com Group | Kuala Lumpur | MY

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Trip.com Group with the position of Team Leader, Call Center - Trip.com Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Team Leader, Call Center - Trip.com Group below matches your qualifications. Good Luck: D

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip,…...

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.


Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.


We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.


We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to
  • Compete the tasks assigned by Operation Manager/Group Leader in time.
  • Cooperate closely with other team leaders.
  • Deal with emergencies.
  • Propose projects that optimize the working procedures and complete them.
  • Arrange rational shift by estimating the volume of business.
  • Conduct communication concerning the monthly performance appraisal with staff.
  • Communicate with staff regularly.
  • Deal with the complaints.
  • Train and convey new procedures and monitor the implementation and performance.
  • Host daily meetings
  • Supervise the staff KPI and take precautions to enhance the ability of the staff.
  • Properly distribute the daily for staff within the team.
  • Supervise the operational data of the call center and conduct proper onsite management.
  • Responsible for daily work of the team and ensure the normal operation.
What youll Need to Succeed
  • Ability to create an atmosphere of effectiveness, unity and activeness.
  • Ability to lead and motivate teams.
  • Excellent experience in project management.
  • Good ability in data analysis.
  • Good self-management skills.
  • Good sense of responsibility
  • Good team work spirit.
  • Good communication skills.
  • Good English and Malay skills in listening, speaking, reading and writing. Good strain capacity.
  • Good ability in minority language (according to the language mastered).
  • Experience in internet companies, call centers, or tourism industry preferred.
  • Two years managerial experience in customer service team preferred.
  • Bachelor’s degree or above.
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether its a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?
  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
    Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
    Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
    Find out more job opportunities at https://careers.trip.com

    Have a good trip, and see you soon!

    Information :

    • Company : Trip.com Group
    • Position : Team Leader, Call Center
    • Location : Kuala Lumpur
    • Country : MY

    How to Submit an Application:

    After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Leader, Call Center job info - Trip.com Group Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Leader, Call Center job info - Trip.com Group Kuala Lumpur in 02-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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    Post Date : 02-05-2024

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