Associate, Customer Acquisition (Triage Specialist)

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Job Title: Associate, Customer Acquisition (Triage Specialist) Job Description The Associate Sales Representative is responsible for demonstrating the…...

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Job Title:

Associate, Customer Acquisition (Triage Specialist)

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
  • Support Sellers with any help needed on offer recommendation. Assess information provided by the seller to make recommendation on suitable offer for the customer.
  • Qualified nominations: for qualified nominations, submit requests into corresponding offer engine(s) and manage any queries on behalf of the Seller to optimize Sellers’ customer-facing time.
  • Review opportunity triage policy and root opportunity to the appropriate stakeholders to execute on agreed action with customer
  • Document customer engagements through the CRM system (open and qualify leads to opportunities) and maintain opportunity hygiene (updates, tracking and monitoring)
  • Execute next actions (including follow up of customer, Microsoft and internal stakeholders) in line with SLAs
  • Leverage learnings and best practices to create recipes for best Next Action based on known indicators, with a focus to move opportunities from Uncommitted to Committed status.


Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time2024-07-02

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Information :

  • Company : Concentrix
  • Position : Associate, Customer Acquisition (Triage Specialist)
  • Location : Kuala Lumpur
  • Country : MY

How to Submit an Application:

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Post Date : 28-05-2024