Associate Service Delivery Manager

Key accountabilities:

• Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements.
• Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
• Controls elements of service risks, service costs & improves productivity of low complexity contracts for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
• Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
• Contributes to the continual improvement of Service Delivery standards & practices.
• Depending on the size of the account, identifies opportunities for new business and account growth.

Key Performance Indicators:

• Service performance meets service level agreement (SLAs).
• Service availability, continuity, security & capacity.
• Delivering to cost budget.
• Improving efficiency target.
• Customer satisfaction.
• Account / Sales growth targets.

Skills & qualifications:

• Min Degree in IT/Engineering/Business or equivalent.
• Min 5 years or above experience in client services management, IT services/consulting, account management or service delivery management.
• Strong knowledge in Service Level Management (SLMO), change management or sales support.
• Experience in stakeholder relationship & business risk management.
• A team player, experience demonstrating excellent leadership skills, including mentoring & coaching.
• Strong business communication skills are vital with good problem-solving & proactive attitude.

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners .