ASSISTANT HOUSEKEEPING MANAGER

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations arent just met-theyre exceeded. Its a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

You will be responsible to assist with the efficient running of the department in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Assistant Housekeeping Manager is responsible to assist the Housekeeping Manager in managing the department, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the housekeeping operation and administration.

To ensure each member has completed his or her online trainings, takes frequent audits to see the team’s performances, provides good knowledge and ensures team provides maximum guest satisfaction. Able to train and develop the team with new ideas and methods.

Who and what are WE looking for?

• Confidence, energy and cleverness;
• A hands-on mentality with a positive attitude and pro-activism;
• A problem-solver who likes to take on challenges;
• Assurance of leading the housekeeping team;
• Motivation and coaching are your middle names;
• Working closely with all Rooms Management to make sure guests are connected to who and what matters to them.

Qualifications

• Ideally with a relevant Degree or Diploma in Hospitality or Tourism Management.
• Minimum 2 year of work experience in Housekeeping as Assistant Manager or Team Leader in larger scale hotel.
• Excellent customer service, communications and interpersonal skills are a must.
• A true desire to satisfy the needs of others in a face paced environment.
• Refined verbal and written communication skills.
• Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.