Global Learning Team Lead - Learning Solutions Experience

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

Position summary

Responsible for leading the respective Learning team and performing all people leadership-related activities in line with Roche People Practices. Managing respective Learning business strategies processes and tools, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.

The Opportunity

• Lead and manage a Learning - team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement for service excellence and consistent customer experience.

• Work with GLS Customer Lead, as required to develop future service portfolio in the area of Learning in line with overall People Support Solutions strategy, Area of Practice (AoP) and GLS goals, seeking creative solutions to support business needs, as well as leveraging advanced technology to continually drive team work efficiency and enhance customer experience.

• Apply data analytics & reporting based on received customer queries/questions, to provide Learning insights to business & Learning community for proactive policy/program design/review, end-user behavior change and improved employee relationship management, etc.

• In line with Roche People Practices develop team member’s knowledge, skill, competency, etc. in order to retain and develop talented staff, drive overall team performance & quality levels, and build up the team talent pipeline.

• Sustain a win-win relationship with external vendors, as well as monitor the vendor performance through routine and /or project work.

• Initiate or participate in squad teams based on business needs to deliver required business outcomes. In line with GLS Area of Practice vision and goal, drive key initiatives, projects or workstreams and actively participate in the co-creation of the AoP strategy.

Who you are

In this role you will be working with stakeholders from various functions and across levels within the organization. Your team partially will not physically be in the same location as you, therefore your ability to work across borders, navigate in a multicultural environment, and lead virtually is important. Strong leadership competencies and demonstrated success in change management are also critical.

Furthermore, you bring the following skills and competencies:

• 5+ years of related experience in a shared service center, with a minimum one year proven track record leading regional or global service delivery teams, preferably in a Learning/HR services environment.

• Strong service management skills and project management experience. Ability to influence and work with key Learning/HR stakeholders to partner in achieving our strategy.

• Proven track record of being able to deliver and work effectively in a matrix organization across geographies and divisions, in an ambiguous and multicultural environment.

• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities, and demonstrating end-to-end accountability.

• Being an enabler, who encourages collaboration, experimentation & continuous learning, and empowering your team to take decisions and actions according to business needs in an environment where people feel safe to try and also fail .

• Experienced and efficient handling of standard IT-applications, preferably Google suite

• Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.