External Relation Lead - Listing & Content, MY Marketplace

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The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Liaise with the Government Relation, Legal team to detect, manage, and control the prohibited listings
• Respond to the emergency case such as government escalation, social media breaches,..
• Address inquiries and requests from the internal teams related to policies and prohibited listings - Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article.
• Conduct market research on Government acts and policies to identify stakeholders’ needs and market gaps.
• Undertake project work as required; undertaking any initiatives identified based on business needs
• Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot of listing-related issues
• Monitoring the platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform.

• Proactive, resourceful, result-oriented and capable to work tentatively as individual or even team members under a fast paced environment.
• Strong communication skills in English and Malay, in both verbal and written forms (fluency in additional local languages such as Mandarin would be a plus).
• Working experience in the eCommerce industry or working with government bodies/agencies would be preferred
• Strong logical thinking and problem-solving skills at all times
• Strong negotiation and relationship building skills.
• Good team player, positive attitude and eager to learn
• Advanced Microsoft Excel skills and proficiency in SQL are a plus