Region Practice Lead - SEA Customer Engagement

Come join us
The Regional Practice Lead, Customer Engagement sits within the Business Applications (Microsoft Dynamics CRM Solutions) in the Technology Business Group. Customer Engagement emphasizes how organizations interact with their customers and how they measure the work done against fulfillments, entitlements, and service level agreements. This role owns the strategy that ensures the region Practice has the right capabilities to seize market advantage, driving business growth, supporting sales development, solutioning and delivery, and practice strategy, in addition to people and capability.
Skills and experiences

• Expertise leading Regional Microsoft Dynamics CRM Practice including experience growing and leading a profitable technology consulting practice in a region
• Likely has 1+ years’ relevant experience designing, selling, and leading client engagements with Microsoft Dynamics 365 (CRM) or other CRM products

• Significant competency and skills in the practice

• Deep experience in understanding client needs and selling and delivering assets and solutions

• Experience shaping and developing people skills/capabilities of a large team

About you

• Strong leadership, communication skills, client presence and focus, and the ability to influence executive stakeholders and clients

• Demonstrates and is recognized as an eminent thought leader internally (ideally externally as well) in their practice

• Ability to build organizational culture, drive employee engagement, strengthen inclusion and diversity, reduce attrition, and attract top talent

• Market-focused with a growth mindset

• Ability to collaborate effectively in a highly matrixed company to deliver results within a region

What youll do

• Lead region practice to ensure alignment to global/area practice priorities
• Build strong relationships with Avanade, Microsoft, Accenture to drive growth of the practice and ensure maximum synergy.

• Lead and/or support for sales including provision of insights, demonstrations, creation of proposals, client presentations and input into contracts

• Lead regional practice talent plan, inclusive of creating an integrated talent plan, what talent we need and where (i.e., build, buy, borrow, keep), to meet client demand, I&D agenda, and ensure a robust, future ready workforce

Enjoy your career

Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 8 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits

Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our

Inclusion & Diversity page

Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one