Associate, Technical Sales

Customer Service/Support

Location Kuala Lumpur, Malaysia

Job Title:

Associate, Technical Sales (SAS)

Job Description

Customer/Partner-facing roles able to drive sales opportunities based on a 300-level knowledge of a solution areas (Modern Workplace, Data and BI, Apps and Infra, Business Applications).

Job Description

• Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent and Partner Connection Manager
• Present Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions
• Provide technical product overview and insights pertinent to customer need and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
• Position competitive offerings and solutions in the context of customer needs and experiences
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Demonstrate aspects of the technical and business solution to customers over Teams
• Execute quick technical feasibility assessments and proposal developments for the customers identified solutions
• Develop a Level 300 knowledge of Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, L200 certification is preferred
• Act as the key technical contact for the team with potential customers
• Conduct group and one-on-one trainings across the Center on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue and sales pipeline, as well as operational metrics
• Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor

Skills Needed

Requirements

• 3-6+ years of technology related sales or business development experience; Experience working within a technical sales or presales environment preferred.
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understand cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends. Minimum Fundamentals certification is required upon entering to the role, L200 certification is preferred.
• Bachelor’s degree required, Master’s degree preferred. Major or minor in computer science, mathematics or engineering. Experience in one of these relevant fields is a bonus: computer science, mathematics or engineering.
• Proven track record of outstanding performance and achieving goals
• Takes initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
• Success-driven, works well in a diverse team and enjoy a dynamic and changing environment
• Passion for cloud technologies and changing the world.
• Language skills:
• English: Intermediate or Fluent (verbal and written)
• Supported market: Fluent or Native (verbal and written)

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time2024-07-02

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