Host cum Administration

Job Title: Host cum Admin Assistant

Overseeing Areas:

The Host cum Admin Assistant will report to the Director/Operation Manager and work closely with other teams, including Operations, Grooming, Boarding, and Retail, to ensure a seamless and integrated customer experience. The role involves collaborating with different departments to meet overall sales and customer satisfaction goals.

Job Descriptions:

Administration

● Assist in import and export of shop accessories and any related documents for custom

● Manage Data in Spreadsheet and reports

● Carry out clerical duties, including but not limited answering phones and preparing documents

Customer Engagement:

● Greet and assist customers in a friendly and knowledgeable manner.

● Provide information on various cat breeds, grooming services, boarding facilities, and cat products.

Sales and Product Knowledge:

● Actively promote and sell cats, grooming services, boarding packages, cat foods, and other products.

● Stay updated on the features and benefits of each product and service to effectively communicate with customers.

Client Relationship Management:

● Build and maintain positive relationships with customers.

● Address customer inquiries, concerns, and feedback in a professional and timely manner.

Cat Adoption Assistance:

● Guide potential adopters through the cat adoption process.

● Provide information on the care and needs of different cat breeds to help customers make informed decisions.

Upselling and Cross-Selling:

● Identify opportunities for upselling and cross-selling based on customer needs.

● Encourage customers to explore additional products and services.

Cat Cafe Experience Enhancement:

● Promote the cat cafe experience to customers, encouraging visits and participation.

● Ensure a positive and enjoyable environment for customers within the cat cafe.

Inventory Management:

● Monitor product stock levels and communicate with the inventory team to restock as needed.

● Participate in inventory counts and report discrepancies to management.

Adaptability:

● Undertake any additional tasks reasonably requested by other department heads.

Job Type: Full-time

Salary: RM1,500.00 - RM2,000.00 per month

Schedule:

• Rotational shift

Ability to Relocate:

• Johor Bahru: Relocate before starting work (Required)